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Terms of service

Last updated 9 September 2026

The service

EvaMax provides Eva, an inbound phone agent, and Max, an outbound quote follow up agent, to a business (you). Each plan is built to the business and priced on a walkthrough. Max is currently provided to a limited group of design partners.

Term and cancellation

Plans run month to month. You can cancel at any time and the service ends at the close of the current billing period. There is no setup fee and no minimum term.

What you are responsible for

You are responsible for the accuracy of the information EvaMax learns from your website and documents, for keeping your connected software accounts in good standing, and for having the right to record calls in the places you operate. EvaMax builds recording disclosure into every call where it is required, but you remain the party recording.

You decide which calls transfer to a person and who is on call. If nobody answers a transfer, Eva takes the details and creates a lead.

What EvaMax is responsible for

Building and verifying your agent before it goes live, previewing changes to how Eva speaks in her actual voice before they reach a caller, keeping a complete record of every call, and honouring consent and do not call requests across phone and text.

Bookings are made against the availability your software reports. If your software reports a slot as open and it is not, the booking may need to be moved. EvaMax is not liable for the value of a job that is rescheduled, or for a caller's decision not to proceed.

Recovered revenue

Where Max is used, recovered revenue is reported as two figures: booked, when a job is placed on the calendar, and collected, when payment is confirmed against your invoices. Only collected is a result. Booked is an estimate until it is paid.

Data

Call recordings, transcripts and summaries belong to you and are available to you in full. How they are handled is set out in the privacy policy.

Liability

To the extent permitted by law, EvaMax's liability for any claim arising from the service is limited to the fees you paid in the three months before the claim. EvaMax is not liable for indirect or consequential loss, including lost business from a call that was not answered or a quote that was not recovered.

Changes

We may update these terms. If a change reduces what you get, we will tell you before it takes effect and you can cancel without penalty.

Contact

Questions about these terms are answered on the walkthrough, or in reply to any message from EvaMax.